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Quality Issue Disclaimer: If you encounter any quality issues or dissatisfaction, just contact our customer service, and we will proactively and objectively help you resolve them without avoiding responsibility or giving negative reviews unnecessarily, which benefits neither the seller nor the buyer.Help you solve practical problems and improve our service level.Achieving a win-win situation is the goal. If you find any quality issues after receiving the goods, please contact our after-sales staff within three days of receiving them. Take photos of the problematic items using a digital camera, name the photos with the product number, and send them to our after-sales team for verification.Please note that sending photos must be done within three days of receiving the goods; any delays will not be accepted.Requests for returns without sending photos will not be accepted.We will provide a response within 24 hours after receiving your after-sales request.The results are divided into two types: returns and exchanges and direct refunds. Disclaimer 1: Quality issues are defined as problems where the product cannot be worn at all due to errors in the manufacturing or assembly process.The specific conditions include the following: severe rusting, breakage, large areas of discoloration and fading, missing diamonds, and lack of accessories that significantly affect wearability.We hope customers can understand minor flaws that do not affect wearing. Jewelry has the characteristics of fashion and trendiness, and some minor flaws that do not affect wearing are inevitable.We do not promise returns or exchanges for minor defects. After confirmation by the after-sales service, you can mail the goods with quality issues back to our company. Please discuss the specific mailing method with the after-sales specialist. We will cover the postage due to quality issues. You need to advance the postage first, and we will credit it to your account after receiving the goods.We do not offer separate shipping for returns or exchanges; exchanges will be sent to you along with your next order.Note: Our company does not accept returns via regular mail.When sending, please leave a small note with your name and phone number in the email, and write the details of the goods in a list format for us to verify after receiving them(If the above information is not provided, we will not accept the return of the goods.At your own risk.Please understand Disclaimer 2: For your convenience, please open and inspect the packaging in the presence of a staff member.If there are any major issues (such as damage, water ingress, being stepped on, etc.), please refuse the package.If there are quality issues with any individual products, please take a photo and send it to customer service. Please view after-sales issues with understanding; we don't want to cause you any trouble because most after-sales issues actually arise during the process. We have been deeply troubled for a long time. However, for your shopping satisfaction, we still bear most of the responsibility for any mistakes.