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Nisha Jewelry Factory welcomes you Store QA Q&A: 1 .About placing an order We have specified the reference weight for each product, and the shipping cost will be automatically calculated by the system when you place an order. There may be slight discrepancies, so please contact our customer service promptly if you have any questions.Group-purchased products come with free shipping. Non-group-purchased products can be shipped for free together with group-purchased products. You can contact customer service to have the shipping fee adjusted.Delivery times in the Jinhua area are not guaranteed, please contact the store's customer service before placing an order.Our store does not support shipping to the Jinhua area, please be informed.Our store does not support no-reason refunds or no-reason returns and exchanges for single orders exceeding 200 yuan. 2 .About the discount 1. Membership: Members enjoy store discounts and other special benefits, please refer to the membership section on the store's homepage for details Member discounts are automatically generated by the Alibaba system. Alibaba automatically calculates the number of transactions and the amount of each member's transactions, and will automatically upgrade when certain conditions are met After a successful transaction, the Alibaba system will automatically enroll you in our membership system. You can also apply directly in the membership section on the store's homepage, and we will arrange for review 3.About the event In order to provide our valued buyers with more high-quality and affordable products, we will introduce new items every week and launch various promotions from time to time. Please stay tuned! 4.About the product Our factory specializes in wholesale jewelry, with products manufactured in bulk and mostly processed by hand. There may be slight differences between different batches of products, and minor defects that do not affect sales are unavoidable. We recommend checking out samples first. Everyone should understand that you get what you pay for. Please do not rely on your own imagination, as everyone's imagination is infinite, and we cannot satisfy this. For customers who are extremely particular about quality, please purchase from authorized retailers! 5 .About after-sales service 1. Receipt: Please be sure to inspect the goods in person before signing for them. This is your right and also a key part of our after-sales service. Thank you for your cooperation.If it is not convenient for you to sign for the package yourself, please inform a friend, relative, or security guard to inspect and sign for the package on your behalf. 2. Missing items or quality issues: If you find any items missing or have quality issues after receiving the goods, please contact our after-sales customer service within three days of receipt. If there are quality issues, please take photos for confirmation upon receiving the goods. You can contact us via our after-sales chat to send pictures, and we will provide you with a satisfactory solution. You are responsible for the consequences of overdue payments. 3. Returns and Exchanges: If you are not satisfied with the product or do not like it, you can return or exchange it as long as it is unused and does not affect its resale; generally, products are eligible for return or exchange within three days of receipt without any reason, and some products support a seven-day no-reason return service. Note: The following conditions do not qualify for returns or exchanges: A. The returned product's packaging is damaged or incomplete, or the product's accessories or related documents are missing; B. Unauthorized repairs or modifications; C. Failure to use or store the product in accordance with normal methods; D. Color discrepancies are not eligible for return or exchange, and products beyond the after-sales service period are not eligible. 2. After-sales service is the most basic service of the company. We are willing to provide you with good after-sales service. At the same time, good after-sales service also requires the cooperation of customers. Please carefully read the above instructions before returning or exchanging goods and try to follow the company's regulations as much as possible to avoid affecting your after-sales service. 3. Regarding the above, damage and quality Handling of problematic products, such as issues with some items, if the customer wishes to return the entire order, according to Alibaba's regulations, the shipping cost must be borne by the buyer. 6.Regarding the invoice Is it possible to issue an invoice?---Yes---If you need an invoice, please contact customer service and provide the specific billing information.