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Frequently Asked Questions Online Answers Question: Is the product in stock? Answer: Basically, all products that can be photographed are in stockIf there is no stock or it's been removed from the shelves, we recommend you inquire because some quantities haven't been updated in time. Also, feel free to send pictures for consultation. Question: When will the shipment be sent after payment? Answer: For products, if payment is made before 16:00 on the same day, they will be shipped out on the same day.If payment is made after 16:00, it will be dispatched within 48 hours after payment and we will try to send it out on the same day.The product's shipping time is subject to the product page's timeframe. (During promotional periods, if there is a large quantity, the shipping time may be adjusted. Please consult customer service for details; unless there are special circumstances, we will ship on time.) We will do our best to ensure stability. As the saying goes, 'there are unexpected changes in the weather.' Because we are dealing with large daily shipments, we cannot guarantee 100% that there will be stock when we ship your order. However, if there is a shortage, we will notify you as soon as possible. Question: Is the product color accurate? Is there a big color difference? Answer: Due to lighting, shooting angle, and other reasons, each monitor is different, making online shopping color differences unavoidable. We have tried our best to capture images that are as close to the real thing as possible. Please understand that all pictures are 100% real shots Question: What are the detailed specifications of the product? Answer: Each corresponding product has detailed descriptions and introductions, including color and size notes. If there is no detailed information available, you can first consult customer service. Question: What's being sent? Answer: By default, we ship via Yunda or STO. If you need a different carrier, please contact customer service before placing an order to change the shipping fee Question: What is the return and exchange policy? Answer: The product can be returned and refunded without reason within seven days. If there are quality issues within 15 days, it can be exchanged or returned. After 15 days, no refunds are possible; repairs may be charged depending on the situation.Products are not returnable or exchangeable. If the product is damaged, wrong item sent, missed shipment, large stains, etc. causing unsellability, you can apply for a return or exchange. When applying for a return or exchange, please make sure to take photos first and contact our customer service staff for discussion. If it is indeed a quality issue, we will cover the shipping costs incurred.Our company refuses to accept the returned item. Please help us pay for the shipping first, and we will directly transfer the cost to your designated Alipay account via Alipay payment method (note: if you return the item without contacting us, we will not accept it) *Important note: All after-sales issues must be contacted within three days of receiving the goods (based on the time of receipt), please provide your order number when applying for after-sales service. Each order can only be processed once. Please carefully check the quantity, style, color, specifications, and quality upon receipt. Thank you for your understanding and cooperation. Our shop has always adhered to "integrity management" as the fundamental principle of company development. We will not shirk any responsibilities that are our responsibility, but we will not compromise on matters that do not fall under our responsibilities due to various reasons.Without rules, there is no order; each store has different policies just as everyone has different shopping needs.We develop in the form of a company, constantly learning and establishing relatively complete processes and systems to better serve everyone. We seek mutual benefit. Finally, I wish all business partners prosperity and abundant wealth