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Common Problems: 1. I want to customize a relatively rare metal gift. Are all such items customizable? Answer: Common everyday items such as badges, medals, keychains, bookmarks, commemorative coins, bottle openers, refrigerator magnets, belt buckles, wine labels, tags, car emblems, phone stands, commemorative plates, rulers, USB drives, cufflinks, tie clips, letter openers, paperweights, and other exquisite metal gifts for the desk are all available for customization! 2. I don't have a design draft. How many days will it take to complete the design based on my draft? Answer: The design draft is designed by our factory's designers according to the process and customer requirements, and it usually takes 1-3 days. 3. Our company requires invoices. Are the invoices issued for free? Answer: A regular invoice with a 3% tax rate can be issued for free, but for a 13% VAT invoice, the customer needs to pay an additional 10% tax. 4. I am not confident about the product quality and would like to see a sample. How many days will it take to complete the sample? Answer: After the customer confirms the design, the factory arranges for sampling, which takes 5-7 days. A mold fee is required before sampling, and the mold fee is subject to the customer service quotation. 5. What should I do if I am not satisfied with certain details of the sample? Answer: There is no difference between the basic issue and the design draft. Without modifying the mold, the details of the process can be improved if you are not satisfied with them. 6. How many days will production take? The company's event is to be held in 8 days, what should we do? Answer: Our normal production takes 15 days. If the customer requests expedited service, the rush order will require 4-8 days. The actual production situation is subject to the factory's circumstances 7. What should I do if I am not satisfied with the product after receiving it? Answer: After receiving the goods, please contact customer service promptly and do not rush to leave a negative review. If it is verified to be a problem with the factory's craftsmanship, the factory will take responsibility and remake a batch. Customers must pay attention to confirming the production design plans before production; if any issues arise due to the customer's negligence, the factory will not bear responsibility.