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Since 2007, the formerly known Jiangmen Haocheng Metal Products Factory has been creating innovative multifunctional dish racks that are popular on Amazon, adhering to the philosophy that less is more and simplifying kitchen life. We uphold quality as our priority, and the products we sell worldwide are recognized by local people. Its production procedures meet international standards with rigorous salt spray testing quality inspection Basic Questions and Answers/FAQ--------------------------- Shangpinda operates based on integrity. We are responsible for the quality of every item sold and offer unconditional returns and exchanges for products with quality issues, covering return shipping costs. However, before returning or exchanging goods, buyers are required to assist us by taking photos or other means to confirm product quality issues. When returning or exchanging goods, buyers are asked to pay for shipping upfront and avoid using cash-on-delivery methods, otherwise we have the right to refuse the shipment. 1. Is the quality of your Shangpinda products guaranteed? Answer: Quality is the foundation of a company's survival. We have great confidence in the quality of Shangpinda products, and if there are any quality issues, they can be returned or exchanged. 2. I would like to know what the shipping cost is like? Answer: The shipping cost is based on the actual expenses incurred according to the customer's chosen shipping method. Generally, shipping is done via express delivery, which calculates the cost based on the actual weight and transportation distance of the goods. If the customer has special shipping requirements, we will do our best to accommodate them.Please rest assured that the company will not overcharge customers for shipping fees. If there is any overcharge, it will be refunded to you. 3. I would like to order some Shangpinda products. Do you have a price list? Could you send it to me? Answer: All prices are available on the website. You can check them according to your actual needs or consult our customer service. 4. Are all the pictures on your website in stock? Answer: Except for the custom area, basically everything is available because we have a large number of wholesale clients. Occasionally, there may be temporary shortages of certain products.Such as In case of stock shortage, Shangpinda customer service will promptly notify you for replacement.If the customer does not agree to exchange the product, the company will promptly refund the excess payment to you. 5. Do your products match the pictures? Answer: The pictures are consistent with the actual products. The images have been reduced in size so they are not too clear, making the products look nicer. 6. Are all the prices on the website your wholesale prices? Yes, the prices on the website are wholesale prices. You can apply to become our member, and members can enjoy discounts based on accumulated amount and number of orders placed. 7. How do you sell your Shangpinda products? Do you sell directly online? Answer: You can place an order online by contacting our customer service.Click to enter the homepage to place an order. 8. I have already placed an order, when can it be shipped? Answer: Orders placed and paid before 16:00 on the same day can be shipped normally except for logistics reasons. 9. How should I fill in the shipping fee when placing an order? Answer: Generally, shipping costs are automatically generated based on the weight of your goods and the delivery location. In case the shipping cost is not generated, you can freely enter a number like 5. After placing your order, Shangpinda customer service will modify the order amount based on the actual weight of your goods and the required shipping method. Once the amount is adjusted, you can proceed with payment. Premium Das is a brand under our factory, known for its unique product designs, rich product lines, and guaranteed quality, which are highly praised and chosen by our customers and friends.Thank you very much for your support. We not only provide you with exquisite products but also strive to offer excellent service! ------------------------------------------------------ Company Address: Guangdong Province, Jiangmen City, Jianghai District, Li Le Town, Xinmin Yi Zhongwei Industrial Development Zone