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Purchase instructions: Shopping Guide Coupons Big Discounts Await Step into our store before placing your order to grab exclusive coupons. Right now, our store is offering substantial discounts, allowing you to purchase your favorite items at incredibly affordable prices. Round - the - clock Support Whether you have questions before making a purchase or concerns after receiving your order, don"t hesitate to reach out to us. Our dedicated team is committed to providing you with the most satisfying shopping experience possible. Product Information Normal Measurement Variations Due to different measurement methods, a variance of 1 - 3 centimeters in product dimensions is considered normal. We kindly ask for your understanding. Minor Imperfections It"s normal for the products to have a few loose threads and for there to be slight color differences under different lighting conditions. Your understanding in this regard is highly appreciated. Quality Service First, Friendship Always Quality is our top priority, and we"re dedicated to offering the best service. Every customer is our friend. We sincerely hope to establish a long - term cooperative relationship with you. Payment Diverse Payment Options: On DHgate.com, you have access to a wide range of payment methods, including credit cards, real - time bank transfers, and offline payments such as traditional bank transfers and Western Union. Select the option that suits you best for a hassle - free transaction. Payment Protection: To safeguard your interests, DHgate will hold your payment temporarily. It will only be released to us once you"ve received your order and are fully satisfied with it. If you have any queries regarding payment, don"t hesitate to get in touch with us. Shipping Prompt Delivery: Once you place your order, we"ll dispatch your purchased product without delay. Please double - check that your shipping address is accurate to avoid any delivery issues. Holiday Delays: Be aware that holidays can sometimes cause shipping delays. Your understanding in such situations is greatly appreciated. Tracking Your Package: After the package is shipped, you can obtain the tracking information within three to five working days. Use 17track.net to keep tabs on the whereabouts of your order. Customs Clearance: In case your package is held by your country"s customs, contact them immediately for clearance. Failure to do so may result in the package being destroyed. Customer Service Support at Your Fingertips: If you need any assistance, you can reach out to us via online chatting (instant messages) or email. We"ll respond as soon as we see your message. Addressing Dissatisfaction: If you"re not satisfied with our products or services, please contact us before leaving negative feedback. We"re committed to providing you with a satisfactory resolution. Feedback Confirmation of Receipt: We"d be extremely grateful if you could confirm the receipt of your goods after verifying their accuracy. Your feedback is invaluable to us as we strive to ensure your shopping experience is top - notch. Resoing Issues: Should you have any negative feedback, please contact us first. We"ll work diligently to resoe the issue as quickly as possible. QA Q1: What should I do if I receive a wrong or broken product, or an empty package? A: First and foremost, kindly get in touch with us. We conduct thorough checks and careful packing procedures. However, in the event that such issues occur, please reach out to us prior to initiating a dispute. We are committed to doing our utmost to resoe the problem for you. Q2: I want to cancel my order. How should I proceed? A: If you have concerns regarding the product and to cancel the order, please ensure that you select either "buyer does not want it" or "worry about customs clearance" as the reason when applying for a refund. Avoid choosing other reasons. The system will automatically process the refund, enabling the funds to be returned to your account promptly. Q3: What can I do if I need to modify the delivery address? A: Once the goods have been shipped, it is not possible to change the address. Therefore, please double - check the accuracy of the address before placing your order. If the order has not been shipped yet, you can contact our customer service, and they will assist you in making the necessary modifications. ‌